CLINICAL ANSWERS, ON SCREEN
The waiting room is now your living room
Within 48 hours
Video visits
Book in the morning, be seen by our Nurse Practitioner within 48 hours, evenings included.
100%
Evidence-based protocols
Every plan of care follows evidence-based protocols and medical training led by our Medical Director.
NP-led
Assess, advise, prescribe
Every video visit is with a Nurse Practitioner who can assess, diagnose and prescribe where clinically appropriate.
Direct
Concierge access
A direct line to your team rather than a call centre, with questions answered quickly and video appointments usually within forty-eight hours.
WHEN TO CALL US
Parents come to us when it cannot wait.
A Nurse Practitioner for the questions that will not wait, and prescriptions where clinically appropriate.
"I need someone now, not in one month"
You need immediate access to a clinician who can actually assess and prescribe, not a three-week wait for an appointment.
"Do we really need Emerg for this?"
You want to avoid the emergency department, and you want a clinical opinion on whether you safely can.
"I can't leave the house right now"
You are home with a sick child asleep in the next room, and leaving the house is not realistic.
"We just need the prescription"
You need a prescription sent to your pharmacy where clinically appropriate, without packing everyone into the car.
WHAT'S INCLUDED
Every visit, held to a clinical standard
NP video visits
A Nurse Practitioner, not a call centre, who can assess, advise and prescribe.
Prescriptions
For concerns like mastitis and feeding issues, where clinically appropriate, sent to your pharmacy.
Feeding concerns
Latch pain, supply worries and bottle refusal, assessed on screen with a plan to follow.
Postpartum check-ins
Incision worries, bleeding questions and mood, taken seriously, answered quickly.
Follow-up in writing
Every visit ends with written guidance you can act on and share.
A path into home care
If a concern needs hands-on care, we bring the nurse to you.
CLINICAL OVERSIGHT
Direct access to a Nurse Practitioner.
Every SuperNurse family has access to a Nurse Practitioner, a clinician who can assess, diagnose, advise and prescribe. Our NP Medical Director brings frontline pediatric emergency experience, reviews every care plan, sets our clinical protocols and backs your nurse on every visit.
Expert clinical guidance, wherever you are. Our virtual care approach brings thoughtful medical oversight and professional support to you, helping families make informed decisions with confidence.
HOW IT UNFOLDS
A time that fits, not a waiting room
01
Book an appointment
Reach out to your team and choose a time that works for you, evenings included.
02
Meet the NP
A focused video visit: history, assessment and honest answers.
03
Plan and prescription
Written guidance, and a prescription to your pharmacy where appropriate.
GOOD TO KNOW
Available to families across Ontario. Virtual visits are included in most care packages and available on their own.
Virtual care suits many concerns but not all. Our NP will tell you plainly when your child should be seen in person, and if it's urgent, call 911 or go to your nearest emergency department.
FAMILIES WE'VE CARED FOR
An answer without the wait.
Reviews left by families we have cared for.
"Kassandra is incredibly responsive and genuinely cares about her clients, which makes a huge difference when you're navigating life with a baby."
H.S. · GOOGLE REVIEW
“She answered all the questions I had, many of which stemmed from a very anxious place, and eased many concerns I had.”
C.F. · GOOGLE REVIEW
“The nurses are all knowledgeable, supportive, and always willing to answer questions, no matter how big or small.”
H.S. · GOOGLE REVIEW
COMMON QUESTIONS
Questions families ask about this service.
​A Nurse Practitioner, who can assess, advise and prescribe within their scope.
Usually within forty-eight hours, and often sooner.
Feeding and latch review, sleep and settling questions, rashes, reflux, mild illness and medication questions. Anything needing hands-on assessment is referred.
​No. Virtual consultations are available on their own, anywhere in Ontario.